IMPORTANT INFORMATION

This information does not form part of the Terms

Food & Drink

To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after delivery.  Some items can be kept for many months, but some require immediate consumption & refrigeration; these include but are not limited to cheese, fruit, bread, meats & fish. It is the purchaser’s responsibility to ensure the recipient is aware that the gift should be opened immediately if it contains perishable goods. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered.

Allergens

Please note that food items may contain allergens such as nuts, egg, milk & gluten.

In addition, you must be aware that our hampers are stored and packaged in environments in which nuts may be present.

Alcohol

Splendid Hampers creates quality products, with something to suit everyone’s taste, for this reason, many of our products do contain alcohol. In keeping with the ‘Licensing Act of 2003’ our store holds both a personal and a premises license, meaning that we have received the relevant training and certification to trade alcohol within England and Wales.

 

As a responsible business we take the sale of alcohol very seriously. We have conducted a process of due diligence in keeping with the trading standard institute advice. When customers are completing a purchase online there is a 3-step age verification process;

 

  1. Customers will be asked to create an account before purchasing to confirm they are 18 years of age
  2. When customers make a purchase of a product containing alcohol, they will be required to input their date of birth
  3. Upon delivery if the recipient looks obviously under the age of 25, they will be requested to show ID, only then will the parcel be delivered.

 

All of our products that contain alcohol are labelled specifically as being only available to purchase for those over the age of 18

 

It is an offence for an under 18 year old to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003.

Hamper listings

While photography and descriptions are intended to be accurate, plates, glasses, boxes and other props shown in photographs may not be included in a hamper unless specifically listed in contents.

Without prejudice to the cancellation rights or rejection rights set out in the Terms, Splendid Hampers reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of despatch.

Gift Messages

Every gift ordered from Splendid Hamper has the option to leave a gift message. This message is then included on the back of the gift tag.

The message is included on a card, with the message hidden from view.

Copyright

All photographs, copy, images, graphics contained within the website(s) are the wholly-owned property of Splendid Hampers.

Any parties found to be using or copying without written permission in advance any element of this website(s) including our products or product descriptions will be deemed to be infringing our copyright.

Complaints and other Feedback

We take complaints very seriously.  Please contact info@splendidhampers.co.uk and we will respond as soon as possible.

We welcome your views about our website, terms and conditions, privacy and security policy, If you would like to contact us with any queries or comments please contact us on info@splendidhampers.co.uk